eBay imports the order from eBay as payed with "other". Why?

eDock updates, after the order is downloaded, the following information from eBay:

  1. status of the payment (paid yes/no)
  2. status of the shipping (shipped yes/no)
  3. note on the order  
  4. method of shipping  
  5. cost of shipping

The method of payment are not updated. for this reason, if the order is downloaded and the checkout was not completed by the buyer, eDock will import the order as paid with “other”. This information will not be updated.

In this case you can use the tick “Cash on delivery” on the order avoiding to lose the order because overwrited by eBay.

Have more questions? Submit a request